FAQ

FAQ

Shipping

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. In the Netherlands we offer next day delivery. Delivery times vary on international shipments.

Shipping rates and estimates

Shipping charges for your order will be calculated and displayed at checkout.

We offer €6,15 flat rate shipping in the Netherlands.

Free shipping

Free shipping is available for orders over €60 within the Netherlands or for orders over €100 in Europe.

All of our subscription orders have free shipping in the Netherlands.

International shipping

We offer international shipping to the following countries: Andorra, Austria, Bahrain, Belarus, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Canada, China, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Moldova, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Serbia, Slovenia, Slovakia, South Africa, Spain, Sweden, Switzerland, Ukraine, United Arab Emirates, United Kingdom, United States.

If we do not ship to your location, please contact us at shop@coffeeandcoconuts.com.

Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Coffee & Coconuts is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at shop@coffeeandcoconuts.com with your name and order number, and we will look into it for you.

Refund & Returns

We have a no refund, no return policy for our coffee and food items.

For other items or additional questions please contact us at shop@coffeeandcoconuts.

Payments

We accept the following payment methods:

  • iDeal
  • Credit card
  • Direct debit
  • PayPal
  • Invoice payments (only for our wholesale clients)

Subscription paymments

Subscriptions are paid by direct debit

Subscriptions

Subscriptions can be canceled anytime on your account page.