Shipping Policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. In the Netherlands we offer next day delivery. Delivery times vary on international shipments.
Packages in the Netherlands are sent with Fietskoeriers, a delivery service by bike. If the cyclist do not ride to your shipping address, the package will be delivered by an electric car from DHL.
For international packages we use PostNL. Estimated delivery times for international shipping can be viewed here.
Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
We offer €6,15 flat rate shipping in the Netherlands.
Free shipping
Free shipping is available for orders over €60 within the Netherlands or for orders over €100 in Europe.
All of our subscription orders have free shipping in the Netherlands.
International Shipping
We offer international shipping to the following countries: Andorra, Austria, Bahrain, Belarus, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Canada, China, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Moldova, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Serbia, Slovenia, Slovakia, South Africa, Spain, Sweden, Switzerland, Ukraine, United Arab Emirates, United Kingdom, United States.
If we do not ship to your location, please contact us at shop@coffeeandcoconuts.com.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Coffee & Coconuts is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at shop@coffeeandcoconuts.com with your name and order number, and we will look into it for you.
Refund & Returns
We have a no refund, no return policy for our coffee and food items.
If there is something wrong with your order or for additional questions please contact us at shop@coffeeandcoconuts.